Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Alice@poppykatdesigns.co.uk.

At Poppy Kate Designs, all of our products are handmade and personalised to order. Because of this, we are unable to accept returns or offer refunds for items where the personalisation details were entered incorrectly at the time of ordering — so please double-check all names, dates, and spellings before placing your order.

Damaged or Incorrect Items If your item arrives damaged or is not what you ordered, please contact us within 14 days of delivery at [your email address] with your order number and a photo of the issue. We will arrange a replacement or refund as appropriate.

Cancellations Orders can be cancelled within 24 hours of purchase, provided production has not yet begun. After this point, we are unable to cancel personalised orders.

Non-Returnable Items Due to their personalised nature, all custom signs and ornaments are non-returnable unless faulty or incorrect.